Refund policy

Our 1-year warranty

Every P2 Arcade 3.0 is covered by our 1-year warranty from the day it is delivered. If your console develops a fault, arrives damaged, or something is missing from your order, we will make it right with a replacement or a refund.

Contact us first

For any issue with your order, email us at iohnscom@gmail.com with your order number, a short description of the problem and, where you can, a photo or video. We reply within 1 to 2 business days and will tell you exactly what happens next. Please contact us before sending anything back: items returned without our go-ahead cannot be processed.

What the warranty covers

Faults in materials and workmanship under normal use, for example a console that will not power on or charge, a screen, button or joystick that stops working, or a game card that will not load. It does not cover accidental damage, water damage, loss or theft, or damage from misuse.

Refunds

Once we approve a refund, it goes back to your original payment method, usually within 5 to 10 business days depending on your bank.